Thank you for shopping at Pretty-Wear! This policy describes shipping information for the Netherlands & the United Kingdom. We are pleased to offer free shipping on all orders.

Shipping Cost 

Free Shipping

Order Processing

Please allow 0-2 business days for us to process your order. Once your order has been processed, you will receive a confirmation email with tracking information.

Estimates Delivery Time 

Handling Time: 0-2 days (Mon-Fri)

Transit Time: 2-6 Days (Mon-Fri)

Order Cut-off Time: 5:00 PM (GMT+01:00) Central European Standard Time (Amsterdam)

Method of Delivery 

Orders are usually shipped using USPS, DHL Express, DPD, PostNL, and FedEx.

Important Note: The actual delivery times may vary depending on the shipping method and location, and all delivery dates are simply estimates. Please be advised that shipping times may be extended during peak periods or on holidays.

Change of Address

Once the delivery is on its way, we are unable to change the address. Please email us at support@pretty-wear.com within 3-4 hours of making your order if you need to change the delivery address.

Cancellation

We cannot accept order cancellations after delivery. Please notify us within 3-4 hours after making your purchase if you desire to cancel.

Shipment confirmation & Order tracking

Every order is shipped with a tracking number. This allows you to monitor your shipment's progress every step of the way. You can track your order status Here.

Damage or Lost items

In the event that an item is received damaged, defective, or lost in transit, please contact our customer service team at support@pretty-wear.com within 48 hours for assistance. We may request photographic evidence of the damage or defect for assessment purposes.

If you want to know about our Return and Refund Policy please check our Return and Refund Policy.

Still have questions? If so, please contact us:

Store Name: Pretty-Wear

E-mail: support@pretty-wear.com

Phone: +31 651116812

Address: Madeliefjestraat 56, 1338TX Almere, The Netherlands.

Customer service hours:

Business Hours: Monday to Friday between 08:00 to 18:00